What is the first step the Board will take to resolve a complaint between a buyer and builder?

The correct answer involves conducting an investigation to determine whether or not there is probable cause. This step is essential as it lays the foundation for any further action regarding the complaint between the buyer and the builder.

In the context of resolving disputes, initiating an investigation allows the Board to gather necessary information and evidence related to the complaint. During this process, the Board examines all relevant facts, documentation, and possibly testimonies from both parties. The objective is to ascertain whether there is enough substance to support the claim made by the buyer against the builder.

If probable cause is established, the Board can then decide on further actions that may include mediation, hearings, or disciplinary measures. This systematic approach is critical as it ensures that the Board acts fairly and based on factual findings rather than assumptions.

Other options, such as filing a cease and desist order or a summary suspension, are more drastic measures that typically follow after a preliminary investigation has indicated serious violations or issues warranting immediate action. Similarly, holding an informal settlement might occur later in the process, often as a resolution strategy after the investigation phase. Thus, starting with an investigation is both practical and necessary to uphold due process in resolving the complaint.