What is a crucial step in resolving disputes between builders and buyers?

A crucial step in resolving disputes between builders and buyers involves investigating the claims. This process is fundamental because it allows both parties to understand the facts surrounding the dispute. Thorough investigation entails gathering all relevant information, including contracts, communications, and the specifics of the work completed, which helps clarify the basis of the conflict.

By conducting an investigation, both builders and buyers can identify whether the claims made are substantiated, and it can lead to more informed discussions on how to resolve the issue effectively. This step sets the groundwork for any further dispute resolution methods, whether that be mediation, formal hearings, or other negotiation tactics. By understanding the context and specifics of the dispute, parties are better equipped to find a fair and agreeable resolution.