What can the Board do if material facts are disputed in a builder's complaint?

When material facts are disputed in a builder's complaint, the Board has the ability to conduct an investigation. This process is essential because it allows the Board to gather evidence, review the circumstances surrounding the complaint, and assess the validity of the claims made by both the builder and the complainant. Investigations can involve examining documents, reviewing project records, and potentially interviewing involved parties to clarify the points of contention.

Conducting an investigation is crucial for maintaining fairness and ensuring that decisions made by the Board are based on accurate and comprehensive information. This approach aligns with the role of the Board in resolving disputes in a manner that is just and grounded in facts, ultimately leading to a more informed and effective resolution of the complaint.

Other options, such as imposing a fine or dismissing the complaint outright, may be premature without first thoroughly investigating the disputed facts. Calling for witness testimonies could also be part of the investigative process but does not encompass the broader scope of what the Board can do to investigate the complaint effectively.