What action must a builder take if they receive a formal complaint notification?

When a builder receives a formal complaint notification, it is essential to understand that this notification typically represents a serious issue that could lead to legal ramifications if not addressed properly. Requesting a hearing with the Board is a proactive approach that allows the builder to contest the complaint and present their side of the story. This action not only demonstrates the builder's willingness to engage with the regulatory process but also provides an opportunity to resolve any misunderstandings or discrepancies through a formal proceeding.

Additionally, engaging directly with the Board can lead to a clearer understanding of the complaints and the opportunity to rectify any issues before further actions are taken, whether that be financial penalties or other legal consequences. It shows that the builder is committed to compliance and transparency, which can be beneficial for their reputation and business continuity.

In contrast, other actions such as ignoring the notification or simply reporting to local authorities might not adequately address the problem at hand. Consulting with a lawyer could be a necessary step later on, but the immediate response of requesting a hearing is a more direct way to handle the complaint and maintain control over the situation.