To settle a dispute informally, what must occur when a complaint is filed against a builder?

In the context of settling a dispute informally when a complaint is filed against a builder, reaching an agreement between the builder and the Board's representative(s) is crucial. This approach emphasizes the importance of negotiation and collaboration in resolving conflicts without resorting to more formal or adversarial processes. Informal settlements can often lead to quicker, more satisfactory resolutions for both parties, allowing for flexibility and addressing the specific concerns raised in the complaint.

The informal resolution mechanism is designed to encourage open communication and facilitate a mutually agreeable solution, which can enhance both parties' willingness to comply with the terms reached. This process allows the builder to respond to the complaint constructively, providing an opportunity to remedy the situation without the need for further legal action. By creating an agreement, both the builder and the Board can ensure that the outcome is acceptable, which can preserve working relationships and contribute to more cooperative interactions in the future.