If a builder disputes the material facts of a complaint, what action may the Board take?

When a builder disputes the material facts of a complaint, the Board has several options to ensure that a fair and thorough evaluation of the situation takes place. Conducting an investigation to determine the facts is essential, as it allows the Board to gather firsthand information, assess the validity of the claims being made, and understand the circumstances surrounding the dispute. This process is vital for maintaining integrity and transparency in the resolution of such conflicts.

Additionally, asking for a report from the building official in the area of the complaint provides an authoritative viewpoint. Building officials are typically knowledgeable about local codes, regulations, and standards, and their insights can greatly aid the Board in contextualizing the complaint and the builder's response.

These two actions complement each other, as the investigation serves to uncover facts while the building official's report adds professional expertise. Thus, choosing the option that includes both actions reflects a comprehensive approach to addressing disputes effectively and ensures that all relevant information is considered.